The executed project fully implemented those tasks which we set, and our clients already managed to note advantages of implementation of a new system". Separately I want to note customizability under each client and the employee of the service center depending on the executed role and his preferences. The new Service Desk system allowed to implement all requirements for the current and new business challenges in short terms. Project Results "Our customers impose high requirements to transparency, clearnesses of observance of SLA, to differentiation of business processes, the reporting and analytics under the provided services in real time - Oksana Vasilyeva, the head of the service center of Informzashita company noted. Besides, the client portal on the Serena Request Center platform is developed for involvement in work with the system of external clients. A key component of Serena’s Application Framework for Enterprises (SAFE), RTM 5.5 gives customers even greater visibility, control and predictability over the requirements management process, allowing them to coordinate any changes in the requirements phase with other areas of the application lifecycle. ![]() Download and log in to the Spotify app on your iPhone and Apple Watch - iPhone running iOS 12 or above & Apple Watch on watchOS 4.0 or above 1) Turn the iPhone on and simply open the Spotify app. Setup of metrics of observance of conditions of SLA (Service Level Agreement) on each process and also notifications by e-mail for all significant events in a system, including risks of non-compliance with SLA is carried out, automatic escalation, etc. Fix fake name of competitions, clubs and awards with their real names in Football Manager 2022. Using Serena Business Manager the main business processes (management of requests, events, incidents, consultations, etc.) are automated. Specifics of business of Informzashita and the high level of requirements to performance of a new system became a reason for refusal of implementation of a "boxed" product. Serena Requirements Manager is an orchestration of Serena Dimensions RM and Serena Business Manager. ![]() Main goal of the project - improvement of quality, efficiency of processing of addresses, increase in level of transparency of customer interaction. Works were carried out by Softmart company. The solution is developed on the Serena Business Manager platform. ![]() On Februthe Informzashita company announced implementation within upgrade of own service center of new technology of providing service of IT support.
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